Categorizing and Tagging tickets - assign tickets to unique groups and assign default agents to classes.
The main screen of the help desk software package encompasses a potent grid displaying all the data on the current tickets. You can easily type and filter the requests, critique the current stats and in many cases perform "bulk" operations without having leaving the page.
POP3/IMAP/Exchange/SMTP We now have the many bells and whistles, but our Most important focus is two-way electronic mail ticketing. Our support desk app immediately turns incoming e-mails into hassle tickets, and sends out automatic e mail notifications to both of those customers and brokers. Far more on e-mail...
Now, we don’t Have got a different computer software for Apple end users. However, our mobile Variation can fulfill all your preferences. It operates efficiently on iPhones and iPads.
On conserving the new password, you continue being logged in just in the current browser software or browser manner (if employing a private browser manner for instance Google Chrome's incognito method).
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Jitbit Helpdesk comes bundled with totally free iOS and Android mobile ticketing apps. They're amazingly speedy even on gradual connections and feature all All those good enable desk capabilities. And, much like the desktop Model, they’re unbelievably very well intended.
Your Electronic mail (User Title) is the e-mail handle that you simply accustomed to register your Harmony account and cannot be improved by means of this part.
Aid tickets are increasingly being assigned to "classes" - that's the key characteristic that may help you Manage points up slightly. It is possible to classify tickets into categories manually, make consumers opt for a classification in the ticket development or try this routinely via Automation Rules (see below) and electronic mail motor settings.
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Just in case you have dropped your password, use the "forgot password" backlink beneath the shape, enter your e-mail and reset your password.
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