We know how you are feeling "Who Is that this client? What is their company title all over again? Have not we presently answered that? Who's managing this email?" Devote a lot less time figuring that out and never ever be aggravated by An additional help e mail all over again.
Agent collision detection - useful messages like "user X is usually checking out this ticket and typing a reply"
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POP3/IMAP/Exchange/SMTP We have all the bells and whistles, but our primary aim is 2-way e mail ticketing. Our support desk application instantaneously turns incoming email messages into difficulty tickets, and sends out automatic electronic mail notifications to both equally end users and agents. Much more on emails...
Logging requests from a computer, smartphone or Another device that supports e-mail or World-wide-web-browsing.
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Display screen seize - you may file your display (a video or a single screenshot) ideal with the World wide web app and add it to your ticket, no added application necessary
As your SaaS software balloons in dimension and complexity, you might be smacked right inside the deal with with what I contact "The SaaS Paradox" - in which 90% of the get the job done, blood, sweat, and tears become absolutely invisible on your customers. Let's stop working this thankless iceberg of effort:
Our app was intended with the many essential features. We worked to the UI, sport assortment, bonuses, as well as other facets to gather the next Gains:
Once you are in just a Harmony application, the Harmony application jitabet login brand and name appear next to the Jitterbit brand and clicking the Harmony application brand returns you for the landing webpage with the respective Harmony app:
IT ticketing method is really a program application, that converts all incoming tech help requests into tickets and merchants them in a single central database for later on administration.
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Assistance If you need any clarification, feel free to contact our support staff. Listed below are the choices: